Salesforce Certified Agentforce Specialist — Question 19

Universal Containers (UC) has configured Agentforce Data Library using Knowledge articles. When testing in Agent Builder and the Experience Cloud site, the agent is not responding with grounded Knowledge article information. However, when tested in Prompt Builder, the response returns correctly.
What should UC do to troubleshoot the issue?

Answer options

• A. Create a new permission set that assigns "Manage Knowledge" and assign it to the Agentforce Service Agent User.
• B. Ensure the assigned User permission set includes access to the prompt template used to access the Knowledge articles.
• C. Ensure the Data Cloud User permission set has been assigned to the Agentforce Service Agent User.

Correct answer: C

Explanation

The correct answer is C because the Agentforce Service Agent User requires the Data Cloud User permission set to interact properly with the Knowledge articles in the Agentforce Data Library. Options A and B are not sufficient since they address different permissions that do not directly resolve the issue with the Data Cloud functionality.