Salesforce Certified Agentforce Specialist — Question 14

Universal Containers (UC) is experimenting with using public Generative AI models and is familiar with the language required to get the information it needs. However, it can be time consuming for both UC's sales and service reps to type in the prompt to get the information they need, and ensure prompt consistency.
Which Salesforce feature should the company use to address these concerns?

Answer options

• A. Agent Builder and Action: Query Records
• B. Einstein Prompt Builder and Prompt Templates
• C. Einstein Recommendation Builder

Correct answer: B

Explanation

The correct answer is B, as the Einstein Prompt Builder and Prompt Templates are designed to streamline the process of generating prompts, ensuring consistency and saving time for users. Options A and C do not specifically address the need for prompt consistency and ease of use with Generative AI, making them less suitable for UC's requirements.