Salesforce Certified Agentforce Specialist — Question 10

Universal Containers' service team wants to customize the standard case summary response from Agentforce.
What should the Agentforce Specialist do to achieve this?

Answer options

• A. Summarize the Case with a standard Agent action.
• B. Create a custom Record Summary prompt template for the Case object.
• C. Customize the standard Record Summary template for the Case object.

Correct answer: C

Explanation

The correct answer is C because customizing the standard Record Summary template allows the service team to adjust the existing format to meet their needs. Option A does not provide customization, and option B suggests creating a new template rather than modifying the existing one, which does not align with the requirement.