Salesforce Certified Agentforce Specialist — Question 1

Universal Containers has grounded a prompt template with a related list. During user acceptance testing (UAT), users are not getting the correct responses.
What is causing this issue?

Answer options

• A. The related list is not on the parent object’s page layout.
• B. The related list prompt template option is not enabled.
• C. The related list is Read Only.

Correct answer: A

Explanation

The correct answer is A because if the related list is not included in the parent object's page layout, users will not be able to access the necessary information, leading to incorrect responses. Option B is incorrect because it refers to enabling a feature rather than layout inclusion, and Option C is wrong as Read Only status would not prevent correct responses, just limit editing.