Salesforce Certified Advanced Administrator — Question 94

AW Computing sells a variety of software programs for its customers to choose from. Management wants to ensure that the customer automatically receives phone support when they purchase photo editing software.

How should an administrator meet these requirements?

Answer options

• A. Include a milestone to the product with a term of 365 days for phone support.
• B. Create a flow to attach an entitlement to the asset upon purchase.
• C. Add an entitlement template to the product for phone support.
• D. Configure a flow to create a milestone to the asset upon purchase.

Correct answer: C

Explanation

The correct answer is C because adding an entitlement template to the product ensures that phone support is automatically included with the purchase. Options A and D involve milestones that do not directly provide immediate entitlement for support, while option B focuses on creating a flow which may not be necessary if the entitlement template is already in place.