Salesforce Certified Advanced Administrator — Question 87

Cloud Kicks has just released a new Process Builder on the Account in production. The end users keep getting error messages that prevent them from completing their updates to the Account.

Which three things should the administrator do to resolve this issue? (Choose three.)

Answer options

• A. Have the users refresh the Account page so they get the current Process Builder.
• B. Deactivate the Process Builder in production.
• C. Manually make the updates to the Account as the logged-in user.
• D. Fix the ProcessBuilder in a sandbox and migrate the change to production.
• E. Review the Error Email for the Process Builder and rectify the issues.

Correct answer: B, C, D

Explanation

The correct answers are B, C, and D. Deactivating the Process Builder (B) prevents further errors while a solution is implemented. Manually updating the Account (C) allows for immediate changes without waiting. Fixing the Process Builder in a sandbox and migrating changes (D) ensures that the errors are resolved before reactivating it in production. Option A is incorrect because refreshing the page won't resolve the underlying issue, and option E, while important, does not provide an immediate solution to the users' problems.