Salesforce Certified Advanced Administrator — Question 85

Cloud Kicks (CK) has an email parsing tool. CK wants to ensure that when certain fields are updated, the Case Owner is notified by email.

What should the administrator use to email the Case Owner?

Answer options

• A. Email-to-Case
• B. Before Save Flow
• C. After Save Flow
• D. Outbound Message

Correct answer: C

Explanation

The correct option is C, After Save Flow, as it allows for actions to be taken after a record has been saved, enabling the sending of email notifications. The other options, such as Email-to-Case and Before Save Flow, do not facilitate notifications after updates, while Outbound Message is typically used for integrations rather than direct email notifications.