Salesforce Certified Advanced Administrator — Question 63

Users have been given Read/Write access to product support cases through criteria-based sharing rules. A user's profile only has the Read permission for cases.
What can the user expect regarding their ability to edit product support cases?

Answer options

• A. The user will NOT be able to edit product support cases
• B. The user will only be able to edit cases manually shared with them
• C. The user will only be able to edit the cases that they created
• D. The user will be able to edit product support cases

Correct answer: A

Explanation

The correct answer is A because the user's profile restricts them to Read access only, preventing any editing of product support cases. Options B and C are incorrect as they suggest limited editing capabilities that are not allowed due to the Read-only permission. Option D is also incorrect since the user cannot edit cases at all under the stated permissions.