Salesforce Certified Advanced Administrator — Question 52

Which two permissions need to be enabled to set up entitlement management, including milestones, entitlement processes, and entitlement templates? (Choose two.)

Answer options

• A. Manage Milestones
• B. Customize Entitlements
• C. Manage Entitlements
• D. Customize Application

Correct answer: C, D

Explanation

The correct answers are C and D because 'Manage Entitlements' allows for the administration of entitlement processes, while 'Customize Application' is necessary for tailoring the application settings to support these features. Options A and B, while related, do not provide the necessary permissions for entitlement management setup.