Salesforce Certified Advanced Administrator — Question 5

A sales manager cannot view a contact owned by a salesperson. The person is below the sales manager in the role hierarchy.
Why is the sales manager unable to view the contact?

Answer options

• A. Contact sharing settings have Grant Access Using Hierarchies unchecked
• B. The contact is NOT linked to an account
• C. The contact has NOT been manually shared with the manager
• D. Contact sharing settings are Private

Correct answer: B

Explanation

The correct answer is B because a contact must be linked to an account for visibility through the role hierarchy. If the contact is not associated with an account, the sales manager will not have access to it, regardless of other sharing settings. The other options may affect sharing but do not directly explain the inability to view a contact that lacks an account link.