Salesforce Certified Advanced Administrator — Question 27

The inside Sales Manager at Universal Containers wants to be able to report on how long leads have a Lead Status of "Open" before the status changes to another value. Additionally, the sales team has requested the status value be changed with fewer clicks.
What should the administrator do to meet this requirement?

Answer options

• A. Use a Workflow Rule that sends an email when the Lead Status is changed.
• B. Use a Quick Action to update a date field and change the status value.
• C. Turn on field history tracking for the lead status field and create a report based on that field.
• D. Use a formula field to calculate the date when the status changes.

Correct answer: C

Explanation

The correct answer is C because enabling field history tracking allows the organization to report on how long leads remain in the 'Open' status. Options A and B do not meet the requirement for reporting duration, and option D does not provide a historical record of changes, which is essential for tracking the status duration.