Salesforce Certified Advanced Administrator — Question 167

Cloud Kicks (CK) does business directly with individual consumers (B2C) and large businesses (B2B). Some of CK's B2C customers are employed at its larger customer accounts and should be tracked under both.

Which two options will CK need to use to manage its customers' accounts? (Choose two.)

Answer options

• A. Person Accounts
• B. Opportunity Contact Role
• C. Contacts to Multiple Accounts
• D. Leads

Correct answer: A

Explanation

The correct answer is A, Person Accounts, as they allow CK to manage individual consumers while also associating them with business accounts. The other options, while useful in customer relationship management, do not provide the necessary functionality to link individual consumers to multiple businesses as effectively as Person Accounts do.