Salesforce Certified Advanced Administrator — Question 160

A user accidentally created a duplicate opportunity and is unable to delete the duplicate record.

What should an administrator do to troubleshoot this issue?

Answer options

• A. Advise the user to mark the duplicate opportunity Closed Lost and keep it in the system.
• B. Run a report of all opportunities to identify other possible duplicates.
• C. Change the user's profile to System Administrator so they have full permissions to delete object records.
• D. Check the user profile permissions on the Opportunity object to see if they have permission to delete.

Correct answer: D

Explanation

The correct answer is D because checking the user's profile permissions will reveal if they have the necessary rights to delete records. Option A does not solve the issue of the duplicate record, while B may help identify more duplicates but does not resolve the current problem. Option C is not advisable as it grants unnecessary permissions without addressing the specific issue.