Salesforce Certified Advanced Administrator — Question 153

Cloud Kicks has a Process Builder which should trigger upon a status change from an approval process. The Process Builder triggers if the status is updated manually, but not as a result of the approval process update.

What could the administrator do to troubleshoot the issue?

Answer options

• A. Check the Approval Process to make sure it is on the correct version.
• B. Turn Recursion the Process Builder under the Advanced Settings so the Process Builder fires again.
• C. Check the Re-evaluate Workflow Rules After Field Change box on the Approval Process Field Update Action.
• D. Change the value with a Specific New Field Value so the Process Builder knows what value to look for.

Correct answer: C

Explanation

The correct answer is C because checking the 'Re-evaluate Workflow Rules After Field Change' option allows the Process Builder to recognize changes made by the approval process. Option A is irrelevant since the version of the Approval Process does not affect the triggering of the Process Builder. Option B does not address the issue, as enabling recursion does not solve the problem of not recognizing approval updates. Option D is also incorrect because the Process Builder should already know the expected value from the approval process.