Salesforce Certified Advanced Administrator — Question 147

A sales manager is unable to view a contact. The contact owner is under the manager in the role hierarchy.
Why is the sales manager receiving `insufficient privileges` error when viewing a contact?

Answer options

• A. The contact owner has NOT selected the option to share contacts with others in the role hierarchy
• B. The contact sharing settings are controlled by the parent, and the account owner is NOT under the sales manager's role
• C. The contact sharing setting are private, so access to the record is limited to the contact owner and system administrator
• D. The account sharing settings are controlled by the parent, and the account owner is NOT under the sales manager's role

Correct answer: B

Explanation

The correct answer is B because the sharing settings of the account, which is the parent object, dictate the visibility of the contact. If the account owner is not below the sales manager in the role hierarchy, the manager cannot access the contact, resulting in an 'insufficient privileges' error. Options A and C do not directly address the role hierarchy impact, and option D is a repetition of B without additional relevance.