Salesforce Certified Advanced Administrator — Question 144

A user is getting an error when attempting to merge two accounts. The administrator checks the profile to see the user has Read/Write permission on Accounts and is the owner of both records.

What is preventing the user from completing the merge?

Answer options

• A. The Account matching rules are not set.
• B. Only administrators have permission to merge records.
• C. The Delete permission is missing on the user for Accounts.
• D. The user is assigned to the wrong territory.

Correct answer: C

Explanation

The correct answer is C because the user needs Delete permission to merge accounts, as merging involves removing one of the records. Option A is incorrect because matching rules are not a requirement for the merge action. Option B is false since users with the appropriate permissions can merge records. Option D is also incorrect as territory assignment does not directly affect merge capabilities.