Salesforce Certified Advanced Administrator — Question 119

Cloud Kicks (CK) has a sneaker maintenance plan that it includes with all orders for its new line of Bluetooth-enabled custom sneakers. The sneaker maintenance plan gives each customer 6 months of phone support in case they have issues with their new sneakers. The administrator at CK is having a hard time keeping up with the work associated with managing the maintenance plan.

What should the administrator do to help manage the plan?

Answer options

• A. Create a support process for the maintenance plan.
• B. Use Flow to automatically create and assign entitlements.
• C. Ensure milestones are in place for the maintenance plan.
• D. Set up and configure entitlement templates.

Correct answer: B

Explanation

The correct answer is B because using Flow can automate the creation and assignment of entitlements, reducing the administrative burden. Option A, while useful, does not provide the automation needed. Option C is related to tracking progress but does not directly address management of the plan. Option D involves templates but lacks the automation aspect that Flow provides.