Salesforce Certified Advanced Administrator — Question 111

Cloud Kicks has a very large Knowledge base in Salesforce. Service reps are having a hard time finding the most relevant articles because there are too many search results.

What should the administrator do to help service reps quickly narrow down the number of articles?

Answer options

• A. Activate and configure Einstein Search.
• B. Implement and configure Data Categories.
• C. Update Knowledge to auto-search the case’s subject.
• D. Delete and remove old Knowledge articles.

Correct answer: B

Explanation

Implementing and configuring Data Categories helps organize Knowledge articles into manageable groups, making it easier for service reps to find relevant content. The other options, while potentially useful, do not specifically address the problem of narrowing down search results as effectively as Data Categories do.