Salesforce Certified Advanced Administrator — Question 11

Universal Containers created and tested a new approval process in a developer sandbox. While the approval routings were correct, the approvers were NOT receiving the notification emails.
What could be the cause of this issue?

Answer options

• A. Email deliverability CANNOT be changed in a sandbox.
• B. The email relay is disabled in the sandbox.
• C. The email addresses for the users in the sandbox are invalid.
• D. Approvals can only be tested in a full or partial data sandbox.

Correct answer: B

Explanation

The correct answer is B because if the email relay is disabled in the sandbox, approvers will not receive notification emails. Option A is incorrect because email deliverability settings can be configured in sandboxes. Option C is not necessarily true; invalid email addresses would prevent notifications but are not the only possible reason. Option D is also incorrect as approvals can be tested in sandboxes, though not all features may be fully functional.