Salesforce Certified Advanced Administrator — Question 1

Universal Containers has a private sharing model. Their field service manager wants to edit Cases owned by the service team but is unable to edit Case records.
Which option should an administrator use to solve this issue?

Answer options

• A. Update the manager's profile to include edit access to the Case object.
• B. Assign the manager a permission set with edit access to the Case object.
• C. Create a public group with read/write for Cases and Accounts.
• D. Set the Organization-Wide Default to public read/write for Cases and Accounts.

Correct answer: B

Explanation

The correct answer is B because assigning a permission set allows for specific access rights without altering the overall profile settings. Option A would not be effective if the profile is restricted by the private sharing model. Options C and D would not grant the necessary permissions to the manager directly, as they focus on group settings and organization-wide defaults rather than individual access rights.