Salesforce Advanced Administrator (legacy) — Question 7

A company called Universal Containers would like to track bugs within Sales force. The company needs to track the bug's severity and type as well as its status and description. Bugs should be related to Cases, but the bug's owner will be different than the owner of the case. How can the Universal Containers administrator meet these requirements?

Answer options

• A. Create a section on the case page layout
• B. Create a field on cases
• C. Create a custom object for bugs and relate it to cases
• D. Create a relationship between the standard bug object and the standard case object

Correct answer: C

Explanation

The correct answer is C, as creating a custom object for bugs allows for tracking various attributes like severity and type while maintaining a separate owner. Options A and B do not provide a distinct way to track bugs independently of cases. Option D is incorrect because there is no standard bug object in Salesforce, thus creating a custom object is necessary.