Salesforce Administrator — Question 60

The Support Manager wants to send an automatic email to the Case Contact when a case is closed.
Which automation tool can the System Administrator use?

Answer options

• A. Sharing Rule
• B. Validation Rule
• C. Workflow Rule
• D. Case Auto-Response Rule

Correct answer: D

Explanation

The correct answer is D, Case Auto-Response Rule, as it is specifically designed to send automatic email responses based on case statuses. The other options do not serve this purpose; Sharing Rules manage access, Validation Rules ensure data integrity, and Workflow Rules are more general in automation but not specifically for auto-response scenarios.