Salesforce Administrator — Question 540

Where can a system administrator go if they are trying to determine why a user cannot log in to Salesforce? (Choose all that apply.)

Answer options

• A. The Login History related list on the user's record
• B. The user's profile
• C. Manage Users | Login History
• D. Call salesforce.com Support

Correct answer: A, C

Explanation

The correct options, A and C, provide direct access to the user's login attempts and activities, which can help identify issues preventing login. Option B, while relevant, does not provide specific login attempt data, and option D, contacting support, is not the first step a system administrator would take for this issue.