Salesforce Administrator — Question 500

Cloud Kicks generates leads for its different product categories (shoes, apparel, and accessories) through many different sources. While some lead sources are used for all three categories, other lead sources are specific to a single category. The VP of marketing requests that only the proper lead sources be displayed based on the product category chosen.
How should the administrator configure Salesforce to meet this requirement?

Answer options

• A. Create a single business process, then create record types for each product category.
• B. Create business processes and record types for each of the three product categories.
• C. Create a page layout for each category and filter the Lead Source field based on category.
• D. Create a dependency between the Product Category field and Lead Source field.

Correct answer: A

Explanation

The correct answer is A because creating a single business process with record types allows for efficient management of lead sources related to each product category. Options B and C are more complex than necessary, while option D does not directly achieve the requirement of filtering lead sources based on the selected category.