Salesforce Administrator — Question 492

Universal Containers has two sales teams, sales team A and sales team B. Each team has their own role in the role hierarchy. Both roles are subordinates of the same Manager role.
How should the administrator share records owned by sales team A with sales team B?

Answer options

• A. Hierarchical sharing
• B. Owner-based sharing
• C. Criteria-based sharing
• D. Use manual sharing

Correct answer: C

Explanation

The correct answer is C, Criteria-based sharing, as it allows for specific sharing rules based on record criteria, which is suitable for sharing records between different teams. Hierarchical sharing (A) is not applicable since it only works up and down the role hierarchy, Owner-based sharing (B) would only allow sharing based on the owner rather than criteria, and manual sharing (D) would be too labor-intensive for a large number of records.