Salesforce Administrator — Question 487

The Support team at Ursa Major Solar occasionally views shipments from an application external to Salesforce.
What is the best way to configure the UI to allow for this functionality?

Answer options

• A. Split views are only available on standard objects.
• B. Use external objects and add a custom tab to the Support App for support agents.
• C. Filter by a single shipment record type in the list view.
• D. Add the Manage List Views permission for support users.

Correct answer: B

Explanation

The correct answer is B because using external objects allows integration with data from outside Salesforce, and adding a custom tab provides easy access for support agents. Option A is incorrect as split views are not applicable here. Option C limits visibility unnecessarily, and D does not address the need to view external shipments specifically.