Salesforce Administrator — Question 479

What can an administrator customize for the Service Cloud console?

Answer options

• A. Whether the record opens as a primary tab or subtab
• B. The fields displayed in the highlights panel
• C. The interaction log fields displayed for objects without an Activity History related list
• D. Whether the SoftPhone displays in the footer or sidebar
• E. The objects displayed in the navigation tab

Correct answer: A, B, E

Explanation

The correct answers A, B, and E pertain to aspects of the Service Cloud console that can be customized by an administrator, such as tab behavior, highlights panel fields, and navigation tab objects. Options C and D are incorrect because they refer to features that are not customizable in the same manner within the Service Cloud console.