Salesforce Administrator — Question 451

Case escalation rules triggered on the last modification will be reset each time a user adds an activity or sends an email from the case record?

Answer options

• A. True
• B. False

Correct answer: B

Explanation

The statement is false because case escalation rules that are based on the last modification will not reset when a user adds an activity or sends an email. These rules are typically designed to maintain their state until specific conditions are met, and adding activities or sending emails does not constitute a modification that would trigger a reset.