Salesforce Administrator — Question 446

Case escalation rules triggered on the last modification will be reset each time a user adds a related comment to the case?

Answer options

• A. True
• B. False

Correct answer: B

Explanation

The correct answer is B because case escalation rules based on the last modification do not reset when a user adds a comment. Instead, these rules are designed to remain intact unless specific conditions that directly affect the escalation criteria are met. Therefore, the assertion that adding a comment resets the rules is incorrect.