Salesforce Administrator — Question 358

How does an agent submit an article for publishing? Choose 3 answers:

Answer options

• A. Promote an Answer for consideration
• B. Re-assign an article to the publishing queue
• C. Publish an article to the solution category
• D. Submit an article upon closing a case
• E. Publish at-will, with "Manage Articles" profile permission

Correct answer: A, D, E

Explanation

The correct answers, A, D, and E, represent valid methods for submitting an article for publication. Option B is incorrect because re-assigning to the publishing queue does not constitute submission, and option C is incorrect as publishing directly to a solution category does not align with the defined process for article submission.