Salesforce Administrator — Question 341

Assignment rules allow Leads and Cases to be automatically assigned to users and queues based on criteria defined by the system administrator.

Answer options

• A. True
• B. False

Correct answer: A

Explanation

The correct answer is True because assignment rules are designed specifically to automate the distribution of Leads and Cases based on predetermined criteria. The other option, False, is incorrect as it contradicts the functionality of assignment rules in the system.