Salesforce Administrator — Question 333

Universal Containers wants to create a new sales team that focuses exclusively on small to medium business customers. This group will track information with the same fields and picklist values but will need two new options on the stage field.
How should the administrator accomplish this task?

Answer options

• A. Create a new record type.
• B. Create a new sales process.
• C. Create a new record type and sales process.
• D. Create a new record type and page layout.

Correct answer: C

Explanation

The correct answer is C because creating a new record type allows for the differentiation of the sales team, and a new sales process is necessary to include the additional stage options. Option A is incorrect as it does not address the need for a new sales process, while B only focuses on the sales process without the record type. Option D does not fulfill the requirement for new stage options either.