Salesforce Administrator — Question 264

What happens when you convert a Lead and an existing account and contact have the same name as the one specified on the lead?

Answer options

• A. A new account and contact will be created with different Salesforce ID.
• B. You can choose to update the existing account and contact.
• C. The records will automatically update.
• D. The conversion will fail.
• E. The account and contact will automatically be overwritten

Correct answer: B

Explanation

The correct answer is B because during the Lead conversion process, you have the option to update existing records instead of creating new ones. Options A and E incorrectly imply that new records will be created or existing ones will be overwritten without user intervention. Options C and D also misrepresent the Lead conversion process, as it allows for record updates rather than automatic changes or failures.