Salesforce Administrator — Question 260

What can an Administrator use to create different content pages for a FAQ and a Help Article for the support team?

Answer options

• A. Knowledge article versions
• B. Knowledge data categories
• C. Knowledge article record types
• D. Knowledge article types

Correct answer: B

Explanation

The correct answer is B, Knowledge data categories, as they allow for the organization of different types of content, including FAQs and Help Articles. The other options do not provide the same level of categorization necessary for distinguishing between different content types.