Salesforce Administrator — Question 25

What are two sources from which cases can be created?

Answer options

• A. Web-to-Lead
• B. Web-to-Web
• C. Email-to-Case
• D. Connect for Outlook

Correct answer: C, D

Explanation

The correct answers are C and D because cases can be generated directly from emails through Email-to-Case and via the Connect for Outlook integration. Options A and B do not pertain to case creation processes in this context.