Salesforce Administrator — Question 156

Ursa Major Solar's support team currently has a very high call volume. They want to decrease this volume by creating a self-service community that will host published articles with Frequently Asked Questions (FAQs), and provide a chat with Help Desk representatives.
Which two features should be used to fulfill this goal? (Choose two.)

Answer options

• A. SOS
• B. Knowledge
• C. Content
• D. Chat

Correct answer: A, D

Explanation

The correct answers are A and D. SOS can provide an efficient way for users to get assistance through self-service, while Chat allows for real-time interaction with Help Desk representatives. Knowledge and Content may enhance information sharing but do not directly address the need for immediate assistance through chat.