Project Management Professional (PMP) — Question 96

A company has a transformation project in progress. During a planning session, several stakeholders are in constant disagreement and often use personal arguments to support their position. Team members are getting frustrated with the situation.
What should the project manager have done to avoid this situation?

Answer options

• A. Established ground rules before the discussion had started
• B. Reinforced that higher-level management has the decision power
• C. Invited a high-level sponsor to the meeting to reduce the level of disagreement
• D. Asked stakeholders not to voice their opinions during the meeting

Correct answer: A

Explanation

The correct answer is A because establishing ground rules at the beginning of discussions helps create a respectful environment and sets expectations for behavior. Options B and C may help in decision-making but do not address the root cause of the disagreements. Option D is ineffective as it stifles communication and does not resolve the underlying issues.