Project Management Professional (PMP) — Question 89

It is late at night on a weekend when a team member calls the project manager on the telephone. The team member is crying about the pressures of an upcoming deadline.
What should the project manager do?

Answer options

• A. Review the organization's human resources (HR) policy.
• B. Empathize with the team member and discuss next steps.
• C. Ask the team member to send their concerns in writing.
• D. Schedule a meeting with the team member for the next work day.

Correct answer: B

Explanation

The correct answer is B because empathizing with the team member helps to provide emotional support and fosters open communication about the issues at hand. Option A is not immediate enough for the situation, while C may further distress the team member by adding to their burden. Option D delays addressing the concern, which is not appropriate given the urgency of the team member's emotional state.