Project Management Professional (PMP) — Question 886

The project management office (PMO) assigns a project manager who specializes in hybrid approaches to a predictive project that is off track from both the cost and schedule perspectives. The project runs into further delays as the project manager is ramping up on the project. The stakeholders are unhappy and ask senior management to replace the project manager.

How should the project manager approach this situation?

Answer options

• A. Meet with the stakeholders to understand their concerns and define an action plan to resolve issues.
• B. Escalate the stakeholder issue to the management team and ask for help with resolving the conflict.
• C. Socialize with the stakeholders to better understand their needs and reset expectations.
• D. Continue to work on the project until the stakeholders and management come to a decision.

Correct answer: A

Explanation

The correct approach is to meet with the stakeholders to understand their concerns and define an action plan to resolve issues, as it directly addresses their dissatisfaction and involves them in the solution. Escalating the issue may not resolve the underlying problems and socializing may not lead to actionable results. Continuing to work on the project without addressing stakeholder concerns could lead to further dissatisfaction and potential project failure.