Project Management Professional (PMP) — Question 823

During project execution, one of the project tasks is to create an important document for a service vendor. The project manager assigns a senior engineer to clearly detail the service instructions to avoid any redo loops. Two days after the service information document was sent, the service vendor has doubts and needs more clarity on the task. This redo loop will probably cause a delay of one or more days.

What should the project manager do next?

Answer options

• A. Assign another engineer to the task due to the urgency.
• B. Discuss the issue with the engineer and determine how to prevent another problem.
• C. Document the task on the kanban board and make it the highest priority.
• D. Escalate the issue to the engineer's functional manager.

Correct answer: B

Explanation

The correct answer is B because it addresses the root cause of the confusion and seeks to improve communication and clarity, preventing similar issues in the future. Option A may not resolve the underlying problem, while C focuses on prioritization without addressing the confusion. Option D escalates the issue instead of solving it collaboratively.