Project Management Professional (PMP) — Question 576

A project manager has been assigned to lead a project to deploy a new system. The stakeholders disagree on the project objectives and approach.
What should the project manager do?

Answer options

• A. Create a roles and responsibilities matrix based on the project charter and ask the sponsor to share it with all stakeholders to provide credible authority
• B. Conduct scoping workshops with the project team to create a work breakdown structure (WBS), assign tasks to various entities, share this with all stakeholders, and ask the team to complete their tasks as scheduled
• C. Conduct a general meeting with all stakeholders and review and address a list of activities for each of them
• D. Breakdown the situation to identify the root causes for the disagreement and then work with each stakeholder and participating entity on their exact roles and responsibilities

Correct answer: D

Explanation

The correct answer, D, emphasizes understanding the underlying reasons for stakeholder disagreement, allowing for targeted resolutions. Options A, B, and C do not address the root causes of the conflict and instead focus on administrative tasks or meetings that may not resolve the fundamental issues at hand.