Project Management Professional (PMP) — Question 535

During the closing process, the project manager learns that one deliverable is not meeting customer expectations.
How should the project manager proceed?

Answer options

• A. Ask the customer to issue a change request with the information to analyze and provide a solution
• B. Review the deliverable requirements, check the customer approval criteria, and proceed accordingly
• C. Meet with the customer to reach agreement on the scope of the deliverable that will satisfy both parties
• D. Contact the project sponsor and ask for help in negotiating the closing of the project with the customer

Correct answer: B

Explanation

The correct answer is B because reviewing the deliverable requirements and customer approval criteria allows the project manager to ensure that the final product aligns with expectations before taking any further action. Option A is incorrect as it puts the onus on the customer to initiate a change request, which may delay resolution. Option C is also not ideal since the project manager should first ensure the deliverable meets the established criteria before discussing scope adjustments. Option D, while seeking input from the sponsor, does not address the immediate need to assess and meet the deliverable requirements.