Project Management Professional (PMP) — Question 519

A retail chain is evaluating a project to replace payment systems across all its stores in multiple locations. The project does not pass the financial threshold but is also expected to increase market share, improve customer services, and retain more customers. The project is planned as a phased implementation, building on learning from the retrospectives during each phase.
How should the business increase the value of the project?

Answer options

• A. Ask the benefits owner to reassess the identified risks that are impacting the outcomes of the financial benefits.
• B. Use a fishbone diagram to find the root cause of the lower financial benefits with the benefits owner.
• C. Consult with experts on methods to reduce costs and increase the financial value of the project.
• D. Quantify the expected tangible and intangible benefits in the benefits management plan for each phase.

Correct answer: D

Explanation

The correct answer is D because quantifying both tangible and intangible benefits helps in understanding the overall value of the project and ensures that all potential benefits are considered during implementation. Options A, B, and C focus on identifying risks or reducing costs but do not directly address how to enhance the project's value by clearly defining and measuring benefits.