Project Management Professional (PMP) — Question 49

During initiation of a new product improvement project, a project manager finds historical data showing that a similar project resulted in customers complaining of an even worse user experience compared to the previous product version.
How can the project manager prevent this outcome in the new project?

Answer options

• A. Hire a team of external users to perform acceptance testing on the product
• B. Define a user focus group as external stakeholders with a high influence on outcomes
• C. Hire a consultant to perform a benefit analysis as an input to the project charter
• D. Define a high-level risk and plan mitigation after completing the work breakdown structure (WBS)

Correct answer: B

Explanation

The correct answer is B because forming a user focus group allows for direct feedback from key external stakeholders, which can guide the project towards a better user experience. Options A and C, while beneficial, do not directly involve stakeholders' insights during the project. Option D suggests planning after the WBS, which does not proactively address user experience concerns upfront.