Project Management Professional (PMP) — Question 433

A project manager has been transferred to another country to work on a key project. The project manager successfully completed the planning phase and has started the execution phase, reporting good progress. During the last meeting with the project sponsor, the project manager was told that some stakeholders have complained that the project manager's emails are very harsh.
What should the project manager do to solve this situation?

Answer options

• A. Determine the level of influence of the stakeholders who are complaining.
• B. Change the communication mode from emails to meetings to reduce stakeholders complaints.
• C. Adjust the communications management plan to gain stakeholder trust.
• D. Explain to the sponsor that the communication model being used is from company headquarters.

Correct answer: C

Explanation

The correct answer is C because adjusting the communications management plan will help to address the concerns raised by the stakeholders and foster better relationships. Options A and D do not directly address the issue of communication tone, and option B may not be practical or effective in all scenarios, as it could be more important to improve the existing communication rather than change the method entirely.