Project Management Professional (PMP) — Question 418

A software system is being built for a company. Once the system is in production, the team would like to collect usage data to evaluate the delivered value.
Which evaluation practice should the project lead use to obtain accurate usage data?

Answer options

• A. Embed a feedback form into the system for users to respond
• B. Build the functionality in the software to collect the operational usage data
• C. Send out a questionnaire to all users regarding the most useful features
• D. Interview a sampling of users to obtain the usage data

Correct answer: B

Explanation

The correct answer is B because building functionality in the software to collect operational usage data allows for precise and automated tracking of user interactions. Options A, C, and D rely on user participation and may result in biased or incomplete data due to voluntary responses.