Project Management Professional (PMP) — Question 388

A project manager is part of a balanced matrix project organization. The project manager will receive all work performance updates directly from the new sourcing department head who has no time to spare to give the project manager the information.
What should the project manager do?

Answer options

• A. Discuss the situation with the company project sponsor for advice
• B. Request information directly from the sourcing department team members
• C. Work out a resolution in consultation with the sourcing department head
• D. Present the situation to the manager of the sourcing department head

Correct answer: C

Explanation

The correct answer is C, as it emphasizes collaborating with the sourcing department head to find a solution, which fosters communication and may lead to a more sustainable process for updates. Option A focuses on seeking external advice instead of addressing the issue directly, B bypasses the head and may disrupt workflows, and D escalates the issue unnecessarily without attempting to resolve it with the head first.