Project Management Professional (PMP) — Question 384

A project has been successfully completed. The project was ahead of schedule, under budget, and delivered the expected benefits. The project sponsor was satisfied and distributed recognition certificates to key project team members. However, the project sponsor accidentally forgot to issue a certificate to a key team member.

How should the project manager treat the missed key team member to avoid disappointment and demotivation?

Answer options

• A. Invite the team member to lunch with the business leader and project sponsor.
• B. Thank the team member in a public meeting for their significant contributions to the project.
• C. Explain the situation to the team member and follow up with a reward and recognition for them.
• D. Request an additional recognition certificate for the missed team member from the project sponsor.

Correct answer: C

Explanation

The correct answer is C, as it addresses the oversight directly and ensures that the team member feels valued, thus maintaining their motivation. Option A is more casual and may not sufficiently acknowledge the team member's contributions. Option B, while positive, lacks the personal touch needed to address the oversight. Option D relies on external action rather than directly communicating with the affected team member.