Project Management Professional (PMP) — Question 380

A project manager is managing an innovation project for a big corporation. The project manager is planning to use email as the main communication channel; however, the product owner prefers to use another approved communication tool instead of email.
What should the project manager do?

Answer options

• A. Contact the sponsor to request direction regarding the communication tool to be used by the project team
• B. Update the communications management plan based on the product owner's preferences and distribute to the team
• C. Suggest to the team to start using the communication tool suggested by the product owner
• D. Request the product owner to use email because using another tool will increase the workload

Correct answer: B

Explanation

The correct answer is B because the project manager should adapt the communications management plan to reflect the product owner's preferences, ensuring effective communication. Option A is incorrect since contacting the sponsor is unnecessary if the product owner has a valid preference. Option C suggests adopting the tool without formalizing it in the plan, which is not ideal. Option D disregards the product owner's preference and does not foster collaboration.