Project Management Professional (PMP) — Question 334

A project manager is managing a project with team members who are working all over the globe. The project manager notices that each team member's deliverables do not meet the requirements.
What should the project manager do first?

Answer options

• A. Assemble the project team via conference call to tell them that disciplinary action will be taken if any more noncompliant deliverables are submitted.
• B. Discuss the process used to create the noncompliant deliverables with the project team to see if there was a potential misunderstanding.
• C. Schedule time with the project sponsor to inform them that the project schedule is slipping due to the time it will take to rework the deliverables.
• D. Meet with the project team to explain that noncompliant deliverables must be reworked and submitted immediately to avoid project delays.

Correct answer: B

Explanation

The correct answer is B, as it focuses on understanding the root cause of the issue by discussing how the noncompliant deliverables were created, which can help identify misunderstandings. Option A threatens the team without addressing the issue, C focuses on informing the sponsor about delays instead of solving the problem, and D pushes for immediate rework without understanding why the noncompliance occurred.